Proctors are trained in both proctoring processes and information technology. This technical support ensures the candidate receives all of the help they need from the proctor rather than moving from various support areas to resolve any identified issues before initiating the online proctoring session. This point of contact permits for technical issues to be resolved immediately enabling them to remain focused on their exam.
A feedback form can be provided within the candidate portal to ensure they are satisfied with their exam experience. This helps us with continuous improvement!
All of these support services are included.