IT for Learners
Proctors are trained in both proctoring processes and information technology. Learners are never passed to an IT professional to manage an IT requirement.
This technical support ensures the learner receives all of the help they need from the proctor rather than moving from various support areas to resolve any identified issues before initiating the online proctoring session. This one point of contact permits for technical issues to be resolved immediately enabling them to remain focused on their exam.
A feedback form can be provided within the learner portal to ensure learner's are satisfied with their exam experience.
All of these support services are complimentary.